Shipping policy
DELIVERIES
WITHIN METRO MANILA
Express Delivery*: For a delivery fee of ₱180, we can deliver anywhere in Metro Manila on the Same Day for orders placed before 12 noon, and on the Next Day for orders placed after 12 noon. [Monday to Friday]
Free Delivery: For orders worth ₱1800 and above, we can deliver for free anywhere in Metro Manila within 5 Business Days. [Monday to Friday]
Where we can't deliver the package ourselves, we use our partner couriers to ship your orders. We will send you a notification via email or SMS to let you know that your package is on the way.
*If there are any delays (e.g. adverse weather condition), we will get in touch with you.
OUTSIDE METRO MANILA
For deliveries outside Metro Manila, kindly get in touch with us (IG: @somelove.ph, E: hello@somelove.ph). We will work to find a solution that best suits your needs.
SHIPPING DELIVERY ATTEMPTS
Please make sure you have someone you trust to receive deliveries.
If our partner rider arrives at the delivery address and there is no one to receive them, our drivers will do their best to contact you and will wait for 15 minutes.
Otherwise, your wines will have to be returned to us and we will get in touch for you to arrange for self pick-up.
HOT CONDITIONS, ADVERSE WEATHER CONDITIONS, UNAVAILABILITY OF COURIERS
Like many things that need love, all our wines are very sensitive.
During extreme hot weather we may hold back shipping if we feel there is risk of heat damage to the wine during transit.
We may also delay shipping during extreme rainy weather (e.g. heavy rain) when we feel that it is not safe to travel.
There are times of the year where there is a surge of demand of couriers and we might not be able to find a delivery partner rider during this time. For these instances, we may have to delay shipping.
We will advise you if there might be delays.
ORDER STATUS INQUIRIES
If you have any questions about your order, please message us through the channels: IG: @somelove.ph, E: hello@somelove.ph